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Privacy Policy

  1. Introduction

MOVEMATE LOGISTICS PRIVATE LIMITED (“we,” “us,” or “our”) is dedicated to safeguarding your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you engage with our transportation, delivery, and warehousing services. By using our services, you consent to the practices described in this policy.

  1. Information We Collect

We collect various types of information to provide and improve our services, which include:

2.1 Personal Data

  • Contact Information:
    • Name
    • Address
    • Mobile number
    • Email address
  • Shipping Information:
    • Details regarding materials being shipped (e.g., item descriptions, quantities)
    • Delivery addresses
    • Recipient information
  • Payment Information:
    • Credit card details or other payment-related information (processed securely via third-party payment processors)

2.2 Collection Methods

We may collect your information through:

  • Digital Forms: Information submitted via our website or mobile applications.
  • Physical Forms: Information collected during service engagements or at our facilities.
  • Communication: Data obtained through phone calls, emails, or in-person interactions.
  1. Use of Your Information

We may use the information we collect for various purposes, including:

  • Service Provision: To provide, operate, and maintain our logistics services, including processing orders and managing shipments.
  • Customer Communication: To communicate with you about your orders, inquiries, and service updates.
  • Service Improvement: To analyze usage patterns and improve our services and customer experience.
  • Marketing Activities: To inform you about new services, promotional offers, and updates (with your consent).
  • Legal Compliance: To comply with applicable laws, regulations, or legal requests.
  1. Data Sharing and Disclosure

We do not sell or share your personal information with third parties except in the following circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our services, such as:

  • Transportation partners
  • Warehousing facilities
  • IT service providers
  • Marketing agencies

These service providers are bound by confidentiality agreements and are only permitted to use your information for the purposes of providing services to us.

4.2 Legal Compliance

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to comply with a subpoena or other legal process.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction, subject to the terms of this Privacy Policy.

  1. Marketing Communications

With your consent, we may use your personal information to contact you for marketing purposes. You have the right to opt-out of receiving marketing communications at any time. You can do so by:

  • Following the unsubscribe instructions included in our communications.
  • Contacting us directly at the information provided below.
  1. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Data encryption
  • Secure servers
  • Access controls

However, please note that no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

  1. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Correction: You can request that we correct any inaccuracies in your personal data.
  • Right to Deletion: You can request that we delete your personal data under certain circumstances.
  • Right to Withdraw Consent: You have the right to withdraw consent for data processing at any time.

To exercise these rights, please contact us using the information provided below.

  1. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to monitor activity on our website and store certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.

  1. Third-Party Links

Our website may contain links to third-party sites. We do not control and are not responsible for the content or privacy practices of these sites. We encourage you to review the privacy policies of any third-party sites you visit.

  1. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website with a new effective date. Your continued use of our services after any changes constitutes your acceptance of the new Privacy Policy.

  1. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

MOVEMATE LOGISTICS PRIVATE LIMITED

SUPPORT@MOVEMATE.IN
+919266888777

 

Effective Date:  01/04/2024